Service is the key to ensuring the satisfactory performance of the machines. All equipment require periodic maintenance services as well as some minor adjustments from time to time to ensure their peak performance. These services must be carried out by trained and experienced personnel with the requisite tools and gauges. Kobelco has a comprehensive program for training and monitoring the competence of the Service personnel to ensure the desired service levels.
Timely machine maintenance using genuine filters and oils, carried out by trained personnel, is most essential for the proper health, productivity and reliability of any Construction equipment. This helps in minimizing breakdowns/ idle time and also ensures good Resale value. In the long run, good maintenance practices ensure lower operating costs.
Anticipating the need for quick and reliable overhaul of major components like the Engine, Hydraulic Pump, Swing & Travel devices and Motors, etc Kobelco had established a Component Repair Workshop at Noida, which has been rendering such repair services. Over a period of time, requisite competence and infrastructure is being created at various Dealerships to provide such support services at a nearby location. All repaired components are covered by a limited Repair Warranty for workmanship.
Kobelco Service Mechanics/ Technicians are trained under a structured training program with suitable training syllabus which includes e-learning through the Training portal. The training is a mix of theoretical content and practical work on the machine & their components. It has basic, intermediate and advanced levels with qualifying tests. Refresher courses are also conducted from time to time.
In addition, training is also imparted to Customer Operators and maintenance staff as per mutual convenience.
For increasing the interest and motivation of participants in the training initiatives of the Company, an annual Service Contest is organized at the national level. The winners are chosen to represent the country at the Global Service Contest held in Japan every year.